FAQ

For convenient reference, our principal customer policies are answered in this FAQ.

Our Approach to How long will an order take?

Processing takes 1–2 business days. Shipping after processing takes 4–6 business days, and tracking information is provided after dispatch.

Our Approach to Can I return or exchange an item?

Yes. You may request a no-reason return or exchange within 30 days after delivery. Our store pays return shipping, provides a free prepaid return label, and charges no restocking fee.

Our Approach to What if the order has a problem?

If an item is damaged, defective, wrong, or missing, contact us promptly. Our store pays the return shipping and preserves every applicable legal remedy.

Our Approach to Are any items excluded from no-reason returns?

Custom items, clearance items, gift cards, and opened intimate or hygiene-sensitive goods may be excluded from no-reason returns. This does not restrict remedies for items that are damaged, defective, wrong, or missing.

Our Approach to How are refunds issued?

Approved refunds return to the original payment method. Our refund processing time is exactly 10 business days.

Our Approach to Can I cancel an order?

You may request cancellation before shipment. After shipment, the request follows the Refund Policy.

Our Approach to Which payment methods and currency are supported?

Checkout supports Credit/Debit Card payments by Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Transactions are processed in USD.

Our Approach to How can I exercise privacy rights?

Use the contact information below to request access, correction, deletion, or a Do Not Sell or Share opt-out under applicable CCPA/CPRA rights. We also recognize valid Global Privacy Control (GPC) signals where required.